Pnb Project Report

Research Project on Application & Man get along withment of cultivation System in Punjab internal depone IN PARTIAL fulfilment OF MASTERS DEGREE IN BUSINESS ADMINISTRATION INDRAPRASTHA UNIVERSITY (2008-2010) Submitted by Pratik Jain 0781563908 Northern India plan College (N. I. E. C), Delhi under(a) the valuable guidance of Mrs. Shaveta Kumar (Faculty, N. I. E. C) Subject Information System Management Course Code MS-205 Submitted on 30 17 November, 2009 AcknowledgementThis formal piece of acknowledgement is an attempt to express the feeling of gratitude towards people who service of processed me in successful completion of research project. I would same(p) to express my deep gratitude to Mr. B. D Sharma ( subsection considerr, PNB), for his constant co-operation. He was always there with his competent guidance and valuable suggestion by dint of come expose the pursuance of this research project. particular(a) give thankss to Mrs. Shaveta Kumar, my internal coordinator w ho guided me to fly the coop honestly and to give valuable suggestion for improving my work.Above in whole no words usher out express my feelings to my pargonnts, friends whole those persons who supported me during my project. I would in addition like to thank almighty God for his blessings showered on me during the completion of project report. INDEX S. NO Sub subject bea Topic Name Page Number S.NO 1. Acknowledgement 2 2. COMPANY PROFILE 1. Origin Punjab National slang 4 2. Profile 5 3. Vision and burster 6 4. fiscal instruction execution Comparison 7 3. INFORMATION SYSTEM IN PNB 1. History of Information System in PNB 8 1. 2000- The Beginning 1. b 2001-2003- Long Term Strategy 1. c 2004-2007- Growth 1. d 2008- Rural Initiative 1. 2009- 100% CBS carrying into action 2. Other Banking Applications 12 2. a Straight to Processing (s.t.p.) 2. b Depository Setup 2. Bank cope with & EDI 3. PNB IT Setup 13 3. a Systems 3. b Network Design 3. Storage, WAN & Connectivity 3. d bail Systems 3. e Hardware & Software Resources 4. Organizations Other Computing Resource 15 4. Payroll TPS 4. b Online Assistance 4. c write up Opening MIS 4. d SPNS, RTGS & Mobile consternation Service 4. IMPACT OF INFORMATION SYSTEM 1. Finacles Impact 16 2. Impact on Employees, Customers 17 5. Available Alternatives 18 6. Conclusion 19 7. hint 20 8. References 21 Comp whatsoever Profile Punjab National Bank Origin Established in 1895 at Lahore, undivided India, Punjab National Bank (PNB) has the distinction of macrocosm the for the first time Indian specie box to have been started totally with Indian capital.The commit was nationalized in July 1969 along with 13 another(prenominal) deposes. From its modest beginning, the b hunting lodge has gr hold in size and stature to become a front-line patoising institution in India at act. pA profess ionally managed af unswerving with a successful track interpret of over 110 age. ic pLargest single out mesh in India 4668 Offices including 432 Extension Counters spread throughout the country. ic pStrategic production line area covers the large Indo-Gangetic belt and the metropolitan centers. ic pRanked as 248th biggest bank in the world by Bankers Almanac, London. ic pStrong pressman banking relationships with more than 217 global banks of the world. ic pMore than 50 renowned international banks maintain their Rupee Accounts with PNB. ic pWell equipped dealing rooms 20 contrasting foreign currency chronicles are keep at major centers all over the globe. ic ProfileWith its presence virtually in all the master(prenominal) centers of the country, Punjab National Bank wisecracks a wide variety of banking services which include corporate and personal banking, industrial finance, agricultural finance, financing of trade and international banking. Among the clients of the Bank are Indian conglomerates, medium and small industrial units, exporters, non-resident Indians and multinational companies. The large presence and vast resource base have helped the Bank to build unshakable links with trade and labor.With over 38 million satisfied nodes and 4668 offices, PNB has continued to retain its leadership incline among the nationalized banks. The bank enjoys strong fundamentals, large franchise value and good brand image. Besides being stratified as one of Indias top service brands, PNB has remained fully committed to its guiding principles of sound and prudent banking. apart from religious offering banking products, the bank has besides entered the credit card & calculate card occupation bullion business life and non-life insurance business Gold coins & asset steeringsbusiness,setc.Since its humble beginning in 1895 with the distinction of being the first Indian bank to have been started with Indian capital, PNB has achieved significant growth in business which at the end of shew 2009 amounted to Rs 3,64,463 crore. Today, with assets of more than Rs 2,46,900 crore, PNB is ranked as the 3rd largest bank in the country (after SBI and ICICI Bank) and has the back largest mesh of branches (including three overseas offices).PNB has always looked at technology as a key facilitator to bequeath better customer service and fitd that its IT scheme follows the Business strategy so as to arrive at Best Fit. The bank has do rapid strides in this direction. Along with the achievement of 100% branch computerization, one of the major achievements of the Bank is covering all the branches of the Bank under Core Banking Solution (CBS), and soly covering 100% of its business and providing Anytime Anywhere banking facility to all customers including customers of more than 2000 rural branches.The bank has likewise been offering Internet banking services to the customers of CBS branches like booki ng of tickets, payment of bills of utilities, purchase of airline tickets etc. Towards develop a cost feelingive alternative channels of delivery, the bank with more than 2150 ATMs has the largest ATM mesh amongst Nationalized Banks. With the help of advanced technology, the Bank has been a frontrunner in the exertion so far as the initiatives for Financial cellular inclusion is concerned. With its policy of inclusive growth in the Indo-Gangetic belt.The Bank has launched a drive for biometric smart card establish technology enabled Financial Inclusion with the help of Business Correspondents/Business Facilitators (BC/BF) so as to reach out to the last mile customer. The BC/BF will address the outreach issue while technology will deliver the goods cost effective and transparent services. The Bank has started several(prenominal) innovative initiatives for permissivenessal groups like rickshaw pullers, veg vendors, dairy farmers, construction workers, etc. The Bank has already achieved 100% pecuniary inclusion in 21,408svillages.Backed by strong domestic functioning, the bank is planning to realize its global aspirations. In order to incr respite its international presence, the Bank continues its selective foray in international markets with presence in Hongkong, Dubai, Kazakhstan, UK, Shanghai, Singapore, Kabul and Norway. A support branch in Hongkong at Kowloon was opened in the first week of April09. Bank is in any case in the process of establishing its presence in China, Bhutan, DIFC Dubai, Canada and Singapore. The bank likewise has a joint venture with Everest Bank Ltd. EBL), Nepal. Under the long term vision, Bank proposes to start its operation in Fiji Island, Australia and Indonesia. Bank continues with its goal to become a kin brand with global expertise. Amongst Top 1000 Banks in the World, The Banker listed PNB at 250th place. Further, PNB is at the 1166th gravel among 48 Indian firms making it to a list of the worlds biggest compani esscompiledsbysthesUSsmagazinesForbes. Punjab National Bank continues to maintain its frontline spatial relation in the Indian banking industry.In particular, the bank has retained its NUMBER ONE position among the nationalized banks in terms of spell of branches, Deposit, Advances, total Business, ope range and net profit in the year 2008-09. The impressive operational and financial performance has been brought about by Banks focus on customer based business with hug on SME, Agriculture, more inclusive approach to banking better asset liability management improved margin management, thrust on recovery and increased efficiency in sum operations of the Bank. Vision and Mission Vision To be a Leading Global Bank with Pan India footprints and become a household brand in the Indo-Gangetic Plains providing entire range of financial products and services sssssssunder one roof Mission Banking for the unbanked Performance Comparison over the years pic During the FY 2008-09, the bank ach ieved a net profit of Rs 3,091 crore, maintaining its come in ONE position amongst nationalized banks. Bank has a strong capital base with capital adequacy ratio at 14. 03% as on March09. As on March09, the Bank has the Gross and Net NPA ratio of 1. 77% and 0. 17% respectively.During the FY 2008-09, its ratio of priority sector credit to adjusted net bank credit at 41. 53% & agriculture credit to adjusted net bank credit at 19. 72% was in addition laid-backer than the respective national goals of 40% & 18%. Information System in PNB History of Information System at PNB 2000 The Beginning In March 2000, the penetration and use of IT was not very high at PNB. PNB was relying on manual processes to get word, store, and analyze business info. Its retail branches were not connected and it was difficult for management to understand business drivers and impediments.This situation made it difficult for PNB to provide optimum customer service and resulted in lost opportunities. Manual operations were also costly to support. The bank used seven different parcel, which ran on 13 different flavors of UNIX, on standalone PCs. The 500-odd branches were not networked and only 35 percent of the banks business was computerized. The overall expertise in IT among drug users was low. The Central Vigilance Commission (CVC) issued a directive to the bank to computerize at least 70 percent of its business by December 2000.This prompted the bank to work out a strategy to tackle the daunting task in the curtly period of time. At that time there were dissimilar factors which caused a barrier in implementing an Information System for centralized banking. These weaknesses were- Different Unix OS used in different branches. Different standalone financial industriousnesss on PCs at different branches. Lack of interoperability due to disparity in constitutions. Limited expertise on the software packages currently deployed. Most branches did not have a ripe LAN in place.PNB hired a consultant and devised a two-pronged plan of action. The plan comprised A short term goal To knock against the CVC deadline of 70 percent computerization. A long term goal To pretend a dependable core banking infrastructure and build a nationwide network to connect different branches to the core infrastructure. PNB chose a product from a company called Nelito. It was a state of matter-based, Partial Branch Automation application. Standalone versions were chosen since there werent LANs in place, and deployment of LANs at branches would take so long that the CVC deadline couldnt be met.The interface was simple in innovation, and thus easy for the bank personnel to use. The bank requested CVC for an appurtenance of the deadline and was granted time till March 2001. By March 2001, 70. 60 percent of the banks business was computerized. 2001-2003 The Long Term Strategy In the long-term, PNB valued a technology that would consolidate all its business resources and susta in the banks future growth. It also wanted to ready its own network, which would play a vital role in its success. Three consultants were appointed to review technology options for long-term adoption.The verdict of the consultants was to deploy a centralized core banking architecture. On 30 March 2001, the bank used the services of Infosys for the deployment of Finacle. A core team was selected, which would be the heart of the project. Infosys trained 200-odd personnel from a core team over six months. The core team modified and customized the package according to its special needs. As the time passed besides making a mark in terms of revenues, the bank among the fewer technology-savvy PSUsset up examples for other banks, especially PSUs in early of this decade.Institute for Development and Research in Banking engine room (IDRBT), a division of the Reserve Bank of India (RBI), presented PNB with the concede for excellence in banking technology in 2002. This was instead an achi evement considering that the technology transformation started only two-and-a-half years back at PNB. In March 2000, the bank had only 36 percent of its businesses cover on computers, as against 84 percent in 2002. PNB purchased bonifaces, gage infrastructure, and depot equipment and decided to house it in its own central selective nurture center in clean Delhi.A lot of infrastructure from Cisco has been used to build the entropy center. In April 2002 the bank rolled-out Finacle in 7 branches as a pilot venture. This was done because the bank had seven different application packages, and it wanted to ensure smooth migration of the data into Finacle. By mid May 2002, all data from other software was successfully migrated into Finacle and by end of year, the name of locations has increased to 12. As far as the centralized core banking brass is concerned, PNB has a data centre at the corporate office and all these 12 centers have an extension phone to that data.This carcass enables an individual having an account in any of our branches to conduct transactions/operate the account from any of these 12 branches. 2004-2007 The Growth Stage In 2004, Indias National Association of Software and Service Companies (NASSCOM) nominated Punjab National Bank (PNB) as the take up user of technology in its sector. The bank continued to spread the technology to more of its branches and centers. The adoption of Core Banking Solution not only ensured standardization of products, but also enabled alert launch of the hot and innovative financial products ensuring sufficient lead time to market it.The core banking issue offered seamless programme for integrating unhomogeneous such initiatives and also reduces the cost of transaction, thereby offering financial products at an affordable cost. On May 27,2004 Punjab National Bank (PNB) has introduced Loans and Advances Data Desk for Evaluations and Reports, (LADDER), a computerized management culture system for ratio nalization of returns, asset classification and provisioning, credit observe and NPA management. The implementation of the system comprised two modules. The first module would require branches to capture data on borrowal accounts as a one-time activity with transaction updates at periodic intervals. The second module for implementation of the software envisages collection of schooling on the loan accounts from the pose of receipt of application to disbursement of sanctioned loans. With the implementation of this system, manual collation of a large figure of loan- repaird returns become redundant and branch staff concentrated on business development and objective monitoring of asset note. 2008 Rural Initiative Infosys Technologies Ltd (Infosys) and Punjab National Bank (PNB) in 2008 announced that PNB has chosen Finacle from Infosys to power its core banking initiative for rural banking deploying Finacle crossways PNBs six Regional Rural Banks (RRBs) covering 1300 br anches.Punjab National Bank took lead in business excellence and commitment to customers by providing core banking coverage to its 4850 service outlets. payable to the remoteness of rural branch locations, there were issues such as connectivity of branches for operational ease, centralization of data, and enhancement of customer service as well as innovation in banking products. Moreover, all this is needed at a substantially lower cost for RRBs as their operations were relatively less complex. Finacle from Infosys recognized this need of RRBs and capable its industry leading core banking solution to suit the requirements of these institutions.PNB management selected this platform to transform and standardize the operations of its RRBs. A majority of Indian banks were already ahead in terms of adoption of new age technology. Extending the benefits of technology to RRBs helped sponsor banks in not just priority sector lending but also present an additional business avenue with trem endous potential. Finacle enabled RRBs to better manage audit processes, adhere to statutory compliance, enhance internal MIS requirements and offer customers competitive services on par with commercial banks. 2009 100% CBS ImplementationIn Feb, 2009 Indias second largest public sector bank, announced that it has smashd 100 per cent core banking implementation at its 4604 branches and extension counters through the FinacleaUniversalaBankingaSolutionafromaInfosys. The bank implemented industry-leading Finacle CBS across its operations running a flexible and scalable database platform from Oracle and innovative and cost-effective lie SPARC enterprise serversafromasunshineaMicrosystems. Finacle has enabled the bank to consolidate and centralize its operations, improving branch efficiency and productivity per employee.Consolidation has also resulted in reduction of revenue leakage and cost, while increasing ease of technical support and maintenance at branches. The solutions scalabil ity has also enabled the banks scalability to be the best in the countryawithatheanumberaofapeakatransactionsaata3. 5amillion. Further, the bank has covered all the branches under CBS platform including extension counters. As a result, 38 million PNBs customers are enjoying the facility of one bank one account. In addition, the bank has intended to build a data center capable of handling business of 6000 branches and 1 lakh terminals.The bank was awarded IBM green award for adopting environment friendly technology for data warehouse implementation during the year. Other Banking Applications The banking major also introduced a number of value added services like ATMs, Tele-banking, SMS banking, bustling banking and Internet banking, remote access facility through its website, etc. under a license from RBI to launch Internet banking. The bank also enabled customers to utilise of the Straight to Processing (STP) facility. The biggest advantage of STP is that if a person with an acco unt in Delhi doctors a hindrance in Chennai, his account in Delhi gets updated the same day.PNBs team has also customized this package to suit the regular requirements of a public sector bank. As PNB handles huge number of giving medication accountspublic provident fund, deposit of income tax, deposit of different duties and treasury payments, PNB had to customize it and also built a module for government businesses into this package. The bank also has a depository set-up (to store dematerialized share certificates) at its corporate office in bracing Delhi and another in Mumbai. Customers owning shares and bonds can deposit them at these depositories after which the hard copies are destroyed.The bank, on the other hand, keeps a digital copy of all these documents. Thus, one does not have to bother about the harm of paper, or a signature that does not match and so on. Customers can now instruct the bank at any point of time to transfer these securities. Another very interesting development with PNB is its bring with Indian Railways. It is putting up an ATM machine at the New Delhi stations taciturnity office, which is going to be a interface between the Railways server and the banks server.Once this is functional, customers can collect their tickets from the ATM machine and the payment can be made using credit or debit entry cards. Once this is successful and the interface is done, the bank plans to enable all their ATMs across the country on this platform. electronic Data Interchange (EDI) is another technology initiative that the bank has taken up. It has entered into an agreement with the Customs surgical incision wherein the Customs server is connected with the banks corporate office server, which is further connected to several branches of PNB and also to importers.Thus, whatever duties are required to be deposited with the Customs department can be debited from the importers (read customers) account automatically. The pilot project for this has a lready been carried out and the bank plans to introduce this service soon. The PSU has also introduced bilingual software known as Bank-mate. With the help of this software one can generate reports in Hindi and also can get his/her passbook in Hindi. This is already in operation at around various branches and PNB is also getting orders for this package from other banks. PNBs IT SetupPNB also has a number of applications running on its network like any other Financial Institution. The bank has standardized all its platforms on UNIX operating system and RDBMS on Oracle. Other OS like Microsofts windows 2000/ XP are also enabled in centers. As far as the hardware platform is concerned, PNB has Sun Microsystems Web servers at the data centre. Apart from this, they are also using Compaq, IBM and Xeon servers. At almost locations, the bank is still using DOS machines to run some of their ATMs. Systems Before deploying the core banking architecture, PNB used servers which were NT-based, f rom IBM, and from other vendors.The bank conducted benchmarking tests for Finacle on various server platforms. And it was satisfied with the performance of Suns hardware on Solaris. Suns Fire servers, Solaris OS, and Oracles RDBMS are now in use. Network flesh Cisco has tied up with PNB to evolve the network design and implement a nationwide network backbone to connect all its offices. Cisco will assist the bank in understanding and implementing the various technologies associated with the project. The converged network infrastructure allowed PNB to standardize the applications and software needed to provide the banking services.The various branches are connected to the data center using new-world routing and switching technologies. Storage systems The bank has followed RBIs storage requirement guidelines. Provisions have been made to store transaction data for around 10 years. In some cases, data is stored permanently. Around 164 Sun enterprise class servers are used in DAS archit ecture. The total capacity is of multiple TBs. The Sun hardware uses an in-built storage management tool. Later look over a storage management application from VERITAS. WAN and connectivity 101 branches of the bank were on a WAN in 2000.The bank put 500-odd branches on the WAN in 2002, and in three years the WAN had 2000-odd branches. The bank tried a number of connectivity options. 802. 11b wireless connectivity was installed in five branches to begin with. The bank then explored the option of leased lines and used connectivity from MTNL and BSNL. It also used Bhartis leased line between Mumbai and Delhi. The bank also used Reliance Infocomms fiber center backbone along with the leased lines in locations where the optic fiber does not reach. PNB had appointed HCL Com-net to carry out 247 monitoring of the countrywide network.Theres a live link between HCL and PNBs IT head office. The network is monitored remotely and can also be viewed at the banks IT facility, where a separate mo nitoring system is used. Security Systems Security was especially important because the bank could afford no compromise. The bail architecture had to be robust, reliable, and scalable to meet current and future needs. Cisco was chosen as the service provider who could meet these squiffy requirements. The bank uses a range of security products like Firewalls and IDSs from Cisco for its security needs in its LANs and WAN.All data transactions between its routers and switches are encrypted. It has appointed Ramco Systems as the security integrator. The security integrator is responsible for the complete security infrastructure and is answerable for any security breach or lapse. The bank appointed security administrators. VeriSign provided the necessary Public Key Infrastructure (PKI) to the bank for secure transactions. Software Resources PNB is using various softwares for its operational activities for its smooth and efficient running, the Software used by PNB include- Microsoft of fice 2003 Acrobat referee Bank-mate Attack Filters Spyware, Trojan, VoIP etc. Protocols IP, VLAN, DNS, HTTP, FTP, TCP, TELNET, UTP etc. Operating Systems- UNIX, Solaris, Windows NT, 2000 Server, XP etc.. Databases MS Access, MS SQL, Oracle, FoxPro. Hardware Resources To make full the requirement and as per compatibility with software these hardware are used- HCL, IBM etc Desktops, Printer NT Based servers from IBM, Suns hardware for Solaris, Network Cards. Routers, Scanners etc Organizations Other Computing Resources Payroll Transaction Processing SystemPayroll TPS, which is a typical story transaction bear upon system found in PNB. A payroll system keeps track of the money paid to employees. The master file is composed of discrete pieces of schooling (such as a name, address, or employee number) called data elements. Data are keyed into the system, updating the data elements. The elements on the master file are unite in different ways to wee-wee reports of inter est to management and government agencies and to send paychecks to employees. Management notices the record of the employees efficiency to work and may declare added bonus or other incentive.This report is check into and approved by the branch manager after which cheque is issued to the employee. Online Assistance PNB provides its customers online assistance by providing i-banking, online complaints, providing them nurture about various products and services. These complaints and assistance are processed by customer care services executive. Account Opening In account opening the MIS is used, every information about the customer is recorded like their name, address, account, type of account, account information, their sample signature, these helps in Identification of customer instantly and creating a database at sudden rate.This includes the filling of KYC and AC forms. SPNS (Shared Payment Network System) Swadhan, the first SPNS launched in Mumbai by IBA. The banks that particip ate on this network could issue the cards to customers for transacting on networks. RTGS (Real Time Gross Settlement) RTGS System is a payment settlement system that minimizes the credit risk in the prevalent cheque clearing system. Under RTGS the funds are colonised on a near real time basis across Banks in different locations.Bank offers this warm electronic fund transfer facility to RTGS enabled bank branches across through the country its designated RTGS enabled locations. Mobile Alert Service The clients now have the facility to subscribe to Mobile Alert Service for receiving alerts on registered mobile phone numbers instantly after the funds are pooled. Impact of Information Systems An information system is there to empower its users. A database simply provides data, but an information system is all about providing the best information the user needs to do their task more effectively.It also takes into account that different users doing their own specific tasks may need to s ee their information presented in differing ways. The benefits of an information system follow when the user can quickly access, understand and respond correctly to that information. The implementation of Information Systems in PNB and other financial institutions had a vast impact on the Employees (the way they work), Customers, The industry & Government. The system provides information on the past, present and project future and on relevant events inside and outside the organization. Finacles ImpactFinacle core banking solution is a comprehensive, integrated yet modular business solution that effectively addresses the strategic and day-to-day challenges faced by banks. It is highly parameterizable providing that much-needed flexibility to adapt to a dynamic environment. The solution has an integrated CRM module enabling banks to offer a rich and differentiated value proposition to customers. The layered Service Oriented Architecture (SOA), STP capabilities, web-enabled technology and 24 X 7 operations ensure multi-channel, multi-country and multi-currency implementations.The functionality-rich modules in the solution provide banks with a varied palette of features to continuously innovate on their product and service offerings. With Finacle core banking solution, banks can meet the challenges of managing change, competition, compliance and customer demands effectively. Differentiated Product Spread Finacle core banking solution offers an unlimited palette of features for banks to design and deploy products for varying market segments.The product bundling capabilities of the solution offers a wide range of possibilities for banks to create products with innovative features. The facilities provided for differential pricing, channel rules and customization through Finacle Studio the scripting engine, empower banks to continuously innovate and extend their entourage of products, across segments. Agile Operations The Service Oriented Architecture (SOA) enables the IT team at the bank to effect changes without touching the base code, ensuring lesser vendor dependency and faster adaptability to changing business conditions. Robust Cross-sell role model The CIF and CRM capabilities in Finacle offer a unified view of the customer across the entire solution and across multiple back-end applications, enabling the bank to view the customer from a completely informed angle. This empowers banks to effectively manage customer relationships and aggressively explore cross-sell opportunities. Increased Operational Efficiencies and Productivity Finacle core banking solution supports business events automation and process orchestration, thus eliminating manual tasks and reducing process time.The elimination of error and data redundancies also results in increased branch productivity. Straight through Processing (STP) abilities enhance reduction in turnaround and processing time, increasing output and enabling speedy completion of tasks. The multiling ual web-based single repository of information enables remotely located bankers to collaborate and transact seamlessly. Impact on Employees Information System serves employees with user friendliness, easy storage and access of data, removal of redundancies, fastening up of the processes and providing up of multiple views at same time.In beginning the issues were largely cultural. Most staffers were used to running(a) in a manual environment, and some had worked in standalone environments. In the new networked environment, personnel at the node/counter didnt actually see the transactions updating in the various account books. This gave rise to a number of queries and suggestions from personnel. It took around six-eight months for the personnel to felt that the environment change had done them good, and they were used to working on the systems. Other Available AlternativesThe Indian banking sector is slowly coming of age and hand cookery this sector is the banking solution market, which has carved a name for itself in the global arena. Not to forget the pro-active government reforms that are helping the Indian banking market reach greater heights and adding glitz and glamour to Indian economy as a whole. Other then Finacle from Infosys there are various available alternatives for which the banking industry and financial institutions can opt. These are- Office Accounting Professional 2009 SAP ERP Financials Tally 9 Financial Accounting and Inventory Management Software Flexcube i-flex solutions Hyperion Financial Management System 9 While in past i-flex solutions flagship product Flexcube has been rated the 1 banking product in the world by UK based IBS, an independent banking solutions rating vendor, but Infosys Technologies Finacle doesnt took long enough to overtake Flexcube. But now a days SAP ERP programmes are giving a tough competition to Finacle. Conclusion A management information system is a system or process that provides the information neces sary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.This report starts with the Punjab National Bank with overview of PNB followed by history of information system and the steps taken by PNB to be effective in banking industry by using informations technology. Information applied science (IT) innovations in the last few years have changed the landscape of banks in India. Today, IT seems to be the prime mover of all banking transactions. Electronic and Information Technology together are bringing a swift change in the way banks operate, especially offering better delivery channels and customers friendly services.Anywhere banking, telebanking, mobile banking, net banking, automated teller machine(ATMs), credit cards, debit cards, smart cards, call centers, CRM, data warehousing have totally transformed the banking industry. Today almost all the major banks in India like ICICI Bank, UTI Bank, Citibank, Standard Chartered Bank, ABN Amro, SBI and PNB are offering online services to their customers. ATMs have emerged as the most favored channel for offering banking services to the customers in the world.One of the biggest benefits that the bank has derived out of IT has been the tremendous legal transfer on recruitment frontthe bank has not recruited more staff even while the business and work pressures have gone up five times. Consequently, PNBs profitability has also increased. To train users the bank has set up more than 15 computer training labs across the country. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints.These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbo und and the outbound logistics and relate all the processes of TPS used in the bank with the Information System is enabling the bank to provide the quality and satisfactory services to their customers. Suggestions The bank is using information system efficiently and it has increased the customer satisfaction, efficiency, data storage, fast data retrieval. But to improve more and regarding future success of PNB here are the some suggestions. The bank must update Hardware to get maximum performance from Information Systems in order to allow the IS to procure the least amount of system resources it requires for functioning. The bank should update all their software, networks etc to keep information system up to date for competitive edge, customer satisfaction. Steps should be taken to increase the safeguard & to avoid the unethical practices like phishing. Need for improved training for using Information Technology and tools to employees. Intra firm communication should be improve d.References Websites- http//www. networkmagazineindia. com/200305/tech4. shtml http//www. expresscomputeronline. com/20021202/banks7. shtml http//www. business-standard. com/india/news/pnb-to-implement-loan-data-software/151819/ http//www. financialexpress. com/news/pnb-in-networking-pact-with-cisco/64296/ http//www. pnbindia. com/ http//netpnb. com/ Books- PNB Vision 2007-2008 Zonal Training Centre Guide. (The name you can bank upon) All Banks Average Punjab National Bank (Performance Chart) (Amount in Rs Crore)